Q9 PowerSports - Frequently asked Questions (FAQ)

Q9PowerSports FAQ

Can I make my vehicle faster?
All atvs, dirt bikes, go karts, sandrails, dune buggys, mini choppers, mopeds, scooters, pocket bikes, motorcycles can be made to go faster by improving fuel, air and exhaust flow. It should also be noted here that typically performance kits void manufacturer warranties. They often also make reliable engines less trustworthy, usually in proportion to the extremeness of the modification.

Are these vehicles legal in my state?
Vehicles sold on this site are legal in most states. Since each state have different state laws and requirement, we do not guarantee all scooters or vehicles sold on our website to be street legal or registerable. Please check with your local DMV for state specific requirements such as registration, age requirements and helmet laws prior to any purchase. California residents require C.A.R.B. approval (California Air Resolution Board) to be legal in the state of California. All sales are final and non-refundable.

How much assembly is required?
Most vehicles are 90% - 95% assembed. Assemblies are generally quick and easy and can be performed by the average consumer. No mechanical assemblies required.

Where can I obtain replacement parts if needed?
We stock parts for every item we sell in our warehouse, not all parts guranteed to be in stock. Part can also be ordered directly from manufacture at any time. Part(s) under warranty are on an exchange basis. Once we received your defective part(s), we will ship you your warranty replacment part(s) free of charge. Certain items carry warranty labor. Please see item description for more details. Part(s) delivery may take, but not limited from 4-6 weeks. Most mechanical parts are universal and can be found at most local retail motorcycle and bike shops at reasonable prices. Most all of are units accept Honda Parts Also

What method of payment do we accept?

Payment Methods
We accept VISA, MasterCard, DISCOVER, Debit Card, Money Order, Certified Check, Bank Wire, Bank Deposit, Personal or Business Checks, Western Union

Why do we Need your billing address if you pay with credit card?
In order to protect our customers and guard against credit card fraud, Even if we ship to another address, we will still process the credit card with the customers current billing address for that credit card.

What state must pay sales tax?
Wisconsin residents are charged 5.5% sales tax.

If I place an order today, how long will delivery take?
All orders are processed and shiped within 3-5 business days from your date of purchase. However, we generally ship your order the same day. Transit times takes approximately between 2 to 7 business days for delivery depending on how far your delivery address is. We do not ship on Saturdays, Sundays or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. During holiday seasons, process period may extend, but not limited, to an extra 2-3 business days. Transit time during holiday seasons may extend, but not limited, to 5-12 business days.

Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii. However, additional freight charges may apply. Please call our friendly sales staff to obtain your freight costs prior to purchase.

What do I do if my order is lost or damaged?
Unfortunately, lost packages and minor shipping damages may occur at times. In most cases we can send any replacement part needed, also the unit has insurance on it already, so please:

1. Inspect your whole vehicle before signing the delivery receipt. In case of any damages presence, you must note the damages on the delivery receipt and have the driver sign in acknowlegement. Failing to do so will void the claim.

2. All noted damages must be reported to Q9 PowerSports via e-mail or phone lines within 3 days of delivery, no exceptions.

3. Please save original packing material for investigation by the shipping company. Please take pictures of the damaged boxes and vehicle and send the pictures to q9wholesales@aol.com within 3 days of delivery.

4. We will file shipping damage claim and the merchandise will be inspected by a representative from the shipping company.

5. We will ship you a replacement part(s) or refund after the claim is settled by the shipping company.